Privacy Policy

Information We Collect

We may collect personal information that you choose to provide when you contact us, request a quote, or use our services, including:

• Name
• Phone number
• Email address
• Service address or general location (for dispatching a technician)
• Vehicle information (such as year, make, model, and VIN if you provide it)
• Details about your locksmith needs (for example, lockout situation, rekey request, lock type, or key issue)
• Any other information you include in web forms, emails, phone calls, text messages, or messaging apps (including Facebook Messenger)

We also collect basic website usage data through cookies and similar technologies, such as pages visited, device and browser type, and general location, to help us understand how visitors use our website.

How We Use Your Information

We use the information we collect for purposes such as:

• Providing quotes, estimates, and recommendations for locksmith services
• Scheduling jobs and dispatching technicians to your location
• Performing residential, commercial, and automotive locksmith services
• Following up on completed services and handling customer support
• Sending occasional service reminders, updates, or special offers (you can opt out at any time)
• Maintaining business records, invoices, and accounting
• Training, quality assurance, and improving our services and website

Who We Share Information With

We do not sell or rent your personal information to third parties. We may share your information only with trusted third parties when necessary to operate our business and provide services, including:

• Payment processors to securely process your payments
• Email, SMS, and messaging providers to send confirmations and updates
• Website hosting, analytics, and IT service providers
• Professional advisors such as accountants or legal advisors
• Law enforcement, courts, or government authorities when we are required to do so by law or to protect our rights, customers, or the public

These third parties are only given the information they need to perform their services and are not permitted to use it for their own marketing purposes.

Facebook, Messenger, and Advertising

If you contact us or interact with our ads through Facebook, Instagram, or Messenger, your information may also be collected and processed according to Meta's own terms and privacy policies. We do not control how Facebook or Meta platforms handle that information.

When you message us through Facebook or Messenger, we may use automated chat flows or forms to collect basic details such as your name, contact information, vehicle details, and service needs. We use this information only to provide quotes, schedule jobs, and deliver locksmith services or related customer support.

Cookies and Analytics

Our website may use cookies, pixels, and analytics tools (such as basic traffic or performance analytics) to understand how visitors use the site, improve functionality, and measure the effectiveness of our marketing. This information is generally aggregated and does not directly identify you. You can manage or disable cookies through your browser or device settings, though some features of the site may not work correctly without them.

Data Retention

We keep personal information only as long as reasonably necessary to provide services, maintain accurate business and tax records, resolve disputes, and meet legal or regulatory requirements. When information is no longer needed, we take reasonable steps to securely delete, anonymize, or archive it in line with our record-keeping policies.

Your Choices and Rights

You can contact us using the details below to:

• Request access to the personal information we have about you
• Ask us to correct or update your contact details or job information
• Request that we delete certain personal information, where allowed by law and where we are not required to keep it for legal, tax, or legitimate business reasons
• Opt out of receiving marketing texts, emails, or messages by following the instructions in those messages or by contacting us directly

Security

We use reasonable technical and organizational measures to help protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security of information transmitted to or from us.

Children's Privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it as soon as reasonably possible.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of our website or services after any changes means you accept the updated policy.

How to Contact Us

If you have questions about this Privacy Policy or your information, you can contact us at:

• Phone: (205) 810-8039
• Email: local.quicklocksmith@gmail.com
• Service area: Birmingham, AL 35203, United States